Account or app help
For sign-in problems, saved data, unexpected behaviour, or questions about using Trajekt.
Email support
support@trajekt.ca
Trajekt Support
How can we help?
Trajekt is currently preparing for closed beta. If something is not working, you need an accessibility accommodation, you have a question about your account, or you need to reach us about privacy or security, use the contact options below.
Accessibility support
Request an accessible format or communication support, or tell us about an accessibility barrier in the website, app, information, or service.
Accessibility help
support@trajekt.ca
Privacy request
For questions about personal information, access, correction, consent, or deletion requests.
Contact privacy
privacy@trajekt.ca
Security report
If you believe you found a security vulnerability or account-data issue, contact us directly and avoid including sensitive credentials.
Report security issue
security@trajekt.ca
When reporting a problem
Help us reproduce it quickly.
Include what screen you were on, what you did, what you expected to happen, and what happened instead. If you are in the Trajekt closed beta, include your app version or beta feedback reference when available.
Protect your information
Never send passwords or credentials.
Do not email passwords, authentication codes, access tokens, bank credentials, full account numbers, or unredacted financial statements. We will never ask you to send those by email.
Accessibility requests and feedback are handled under our Accessibility and Accessible Communication Policy.
General inquiries: hello@trajekt.ca